Email Policy

Donny Pangle Photography

Effective Date: January 18, 2026

Thank you for your interest in Donny Pangle Photography! This Email Policy explains how I communicate with you via email, what types of emails you may receive, and how you can manage your email preferences.

1. Types of Emails You May Receive

When you provide your email address to Donny Pangle Photography, you may receive the following types of emails:

Transactional Emails (Essential Communications)

These emails are necessary for providing my services and cannot be opted out of while you're a client:

  • Booking confirmations and session details

  • Contract and invoice delivery

  • Payment receipts and reminders

  • Session reminders and preparation tips

  • Photo gallery delivery notifications

  • Responses to your inquiries

  • Important updates about your session or order

  • Password reset and account security emails

Marketing Emails (Optional Communications)

These promotional emails can be opted out of at any time:

  • Special offers and seasonal promotions

  • New service announcements

  • Photography tips and guides

  • Mini-session availability

  • Referral program information

  • Newsletter with recent work and updates

  • Exclusive discounts for past clients

  • Holiday and event reminders

2. How I Obtain Your Email Address

I collect email addresses through:

  • Contact forms on my website

  • Direct email correspondence

  • Booking and inquiry forms

  • Referrals from past clients who share your contact information with permission

  • In-person consultations or events

  • Business cards or networking

I will never:

  • Purchase email lists

  • Share your email address with other businesses for their marketing

  • Add you to my list without your knowledge or consent

3. Email Frequency

Marketing Emails

  • Typically sent 2-4 times per month

  • May increase slightly during peak wedding season or holiday mini-session periods

  • I respect your inbox and avoid excessive emailing

Transactional Emails

  • Sent as needed based on your booking and service timeline

  • Frequency varies depending on session type and timeline

4. What to Expect in Marketing Emails

My marketing emails are designed to provide value and may include:

  • Behind-the-scenes looks at recent sessions

  • Seasonal photography tips (what to wear, location ideas, etc.)

  • Client spotlights and testimonials

  • Limited-time booking opportunities

  • Educational content about photography services

  • Exclusive discounts for email subscribers

  • Updates about my business and availability

What You Won't Receive:

  • Spam or irrelevant content

  • Excessive daily emails

  • Third-party advertisements

  • Aggressive sales tactics

5. Your Email Preferences and Rights

Opt-Out Options

You have complete control over the marketing emails you receive:

Unsubscribe from Marketing Emails:

  • Click the "Unsubscribe" link at the bottom of any marketing email

  • Reply to any email with "UNSUBSCRIBE" in the subject line

  • Contact me directly to be removed from the marketing list

  • Update your preferences through the email preference center (if available)

Transactional Email Limitation:

  • While you cannot opt out of essential transactional emails related to your active bookings, you can request to receive them less frequently or only for critical updates

Update Your Information

You may request to:

  • Update your email address

  • Change your name in my system

  • Modify your communication preferences

  • Receive a copy of all emails I've sent you

To make these requests, contact me directly at [Your Email Address].

6. Email Security and Privacy

How I Protect Your Email

  • Email addresses are stored securely and never shared with third parties for marketing

  • I use reputable email service providers with strong security measures

  • Your email is only accessible to me and authorized team members (if applicable)

  • Email lists are regularly cleaned to remove inactive addresses

What I Track

To improve my email communications, I may track:

  • Email open rates (whether you opened an email)

  • Link click rates (which links you clicked)

  • Device and location data (general geographic area)

This information is used solely to:

  • Improve email content and timing

  • Understand what information is most valuable to clients

  • Ensure emails are displaying properly across devices

Your Privacy Rights

For complete details on how I handle your data, please see my full Privacy Policy on my website.

7. Anti-Spam Compliance

Donny Pangle Photography complies with the CAN-SPAM Act and other anti-spam regulations:

- Clear Identification: All emails clearly identify me as the sender

- Accurate Subject Lines: Subject lines accurately reflect email content

- Physical Address: My business address is included in all marketing emails

- Easy Unsubscribe: Every marketing email includes a clear unsubscribe option

- Prompt Opt-Out Processing: Unsubscribe requests are processed within 10 business days

- Honor Opt-Outs: Once you unsubscribe, you will not receive further marketing emails

8. Third-Party Email Services

I may use third-party email service providers (such as Mailchimp, Constant Contact, or similar) to send emails. These providers:

  • Are carefully selected for security and reliability

  • Must comply with privacy and anti-spam regulations

  • Only use your information to send emails on my behalf

  • Do not have permission to use your data for their own purposes

Current email service provider(s): [List your email service provider here]

9. Email Response Time

Response Expectations

I strive to respond to all client emails promptly:

- Inquiries and General Questions: Within 24-48 hours during business days

- Current Client Questions: Within 24 hours

- Urgent Matters: Same day when possible

Note: Response times may be longer during:

  • Weekends and holidays

  • Peak wedding season

  • While traveling for sessions

  • During editing periods after major events

If you have an urgent matter, please indicate "URGENT" in your email subject line or contact me by phone.

Out-of-Office Notifications

When I'm unavailable for extended periods (vacations, family emergencies, etc.), I will:

  • Set up an out-of-office auto-reply

  • Provide an expected return date

  • Offer alternative contact methods for urgent matters if available

10. Email Content and Links

Email Authenticity

All emails from Donny Pangle Photography will come from:

Beware of Phishing:

  • I will never ask you to provide sensitive information (passwords, full credit card numbers) via email

  • I will never send unexpected attachments from unknown senders

  • All payment links will direct to secure, legitimate payment processors

If you receive a suspicious email claiming to be from me, please contact me directly to verify.

External Links

Emails may contain links to:

  • My website and online galleries

  • Social media profiles

  • Payment platforms

  • Educational resources or blog posts

  • Partner services (print labs, vendors)

I am not responsible for the privacy practices of external websites. Please review their policies independently.

11. Special Email Programs

Referral Program Emails

If you participate in my referral program, you may receive:

  • Unique referral links to share

  • Updates when someone books using your referral

  • Referral reward notifications

Past Client Exclusive Emails

Previous clients may receive special emails with:

  • Anniversary session reminders

  • Loyalty discounts

  • First access to limited booking opportunities

  • Holiday card reminders

Education Community Emails

If you're part of my education community network (Robinson Middle School, Dr. Pangle's school colleagues), you may receive:

  • Exclusive educator discounts

  • School-related photography opportunities

  • Back-to-school mini-session announcements

You can opt out of any of these special programs at any time.

12. Mobile and SMS Communications

This policy covers email communications only. If you consent to receive text messages (SMS) for appointment reminders or updates:

  • Standard message and data rates may apply

  • You can opt out by replying "STOP" to any text message

  • SMS frequency will be minimal (typically only for session reminders)

13. Newsletter Archive

Past newsletters and email content may be available:

  • On my website blog

  • Through an email archive link

  • Upon request

This allows you to reference past tips, offers, or information even after emails are deleted.

14. Changes to This Email Policy

I may update this Email Policy from time to time. When significant changes are made:

  • The "Effective Date" at the top will be updated

  • I may send a notification email to current subscribers

  • The updated policy will be posted on my website

Continued receipt of emails after changes indicates acceptance of the updated policy.

15. Questions and Contact Information

If you have questions about this Email Policy, wish to update your preferences, or need assistance, please contact me:

Donny Pangle Photograph

Email:dp@donnypangle.com

Phone: 423-592-4000

Address:455 W Sullivan St. apt 125

Kingsport, Tennessee

To unsubscribe from marketing emails:

  • Click "Unsubscribe" in any marketing email

  • Email me directly with "UNSUBSCRIBE" in the subject line

  • Call or text me to be removed from the list

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Thank you for allowing me to stay in touch! I value your trust and promise to respect your inbox while keeping you updated on ways I can serve you and capture your most meaningful moments.

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*This Email Policy works in conjunction with my Privacy Policy and Terms of Service, which can be found on my website at donnypangle.com.*